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Disabled Refuge System

Refuge Alerter

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BS5838-9 Compliant

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Flexible System

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Perfect for retrofitting

Building managers have a duty of care to provide everyone in their building with a safe means of escape.

With over 100,000 fires in buildings every year in the UK, Refuge Alerter is essential for you to manage the safe evacuation of all people. Disabled people’s safety in the event of a building’s emergency evacuation plans should be paramount.

Many disabled people with mobility difficulties will use passenger lifts day-to-day to access various floors in a typical multi-storey building. However, non-fire rated lifts should not be used in an emergency, potentially leaving people stranded on upper floors.

What is Refuge Alerter?

Refuge Alerter® is our digital radio-based emergency voice communication system (EVC); for use in the event of an emergency to help evacuate disabled people from a disabled refuge area.

Our innovative radio-based disabled refuge system allows two-way voice communication at all times through our advanced Refuge Outstations, our touchscreen Master Station and our hand-held Portable Refuge Communicators (PRC), usually used by Fire Wardens.

Benefits of a radio-based disabled refuge system

Installing a radio-based disabled refuge system eliminates the need for costly and disruptive cabling and provides the unique ability to add a portable, hand-held refuge communicator into the system.

This allows building management and fire marshalls to communicate with disabled refuge locations on the move, or when locations are potentially compromised.

  • RQuicker installation process
  • RDisruption kept to a minimum
  • RNo need for expensive cabling
  • RPerfect for retrofitting

Cost-effective | Fast installation | Minimal Distruption

Refuge Alerter System

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Easy to press 'Push-button'

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Braille identification

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Induction loop installed

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Visual light indication for power and call answered

Refuge Outstation

Our user-friendly outstations are designed to be used by people with both physical and sensory disabilities. They are situated in all refuge areas, fixed to a wall at around 1m off the ground.

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User friendly

Additional features make it as easy as possible for people with all types of disabilities.

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Perfect audio

Our digital radio technology allows high-quality audio to and from the Outstation.

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Easy to install

Our radio-based Outstation installations keep disruption & mess to a minimum.

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Cost-effective

No expensive cabling means our Outstations are a great solution, especially for retrofits.

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Easy to use, intuitive, touchscreen interface

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'Quick access', sytem control row, with light indicators

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Handset can be used as an alternative to in-built microphone

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Built-in microphone activated by the touchscreen

Master Station

Any call from a refuge area will communicate back to the Master Station, which is typically located in reception areas or Security Lodges. The touchscreen interface allows easy management of all Outstations and all Portable Refuge Communicators.

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Full compliance

Our Master Station fully complies with BS5839-9, including fault monitoring & battery back-up.

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Voice communication

You can communicate to an individual, a combination of, or all Outstations via the in-built microphone/handset.

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Flexible system

Allows for up to 999 refuge locations on the system, with future refuge areas or buildings easy to add.

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Total system control

Provides full control over the system, with call answering, remote listening and more.

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Back-lit screen shows Refuge name, location and/or number

Portable Refuge Communicator

Our Portable Refuge Communicators (PRC's) provides fire marshals and building managers with two-way voice communication between Refuge Outstations or Master Stations - even from outside the building. This feature becomes extremely important when the Master Station location becomes compromised with smoke or fire in an emergency.

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System Communication

Allows communication with one or multiple Outstations, as well as the Master Station.

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Easy to use

Easy to use, intuitive system allows a quick selection or change of Outstation.

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Rechargeable Battery

The PRC has a great battery life and is rechargeable, with a docking station provided.

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Multi-channel optional

Estates and security radio systems can be enabled on the same radio frequency.

Alternative Outstations

Our user-friendly Outstations are also available in alternative colours and styles. These alternative Outstations can be used to add more functionality to a system, form their own standalone system or allow installation in listed or historic buildings.

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Emergency (Red)

Usually installed in high-risk locations where emergencies may occur, like Laboratories.

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Help Point (Blue)

Placed around a building to add additional comms points, commonly found in disabled toilets.

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Bespoke (Wooden)

Perfect for listed or historic buildings where regulations impact installation finishes.

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Same functionality

All alternatives have the same functionality and integration as our fire refuge Outstations.

PC Master Station (PCMS)

Our PCMS software provides a full system overview and gives total control of a Master Station or multiple Master Stations. This is ideal for a security control room overseeing a campus of buildings.

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Two-way Communication

Allows two-way voice communication via a desk microphone and speaker.

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Intuitive Software

The software is simple to use with an intuitive pop-up system giving full control.

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Additional Integration

Additional alert inputs can be used on the software, e.g disabled toilet alarms.

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Additional Information

'More info' button can be used to load campus or building maps with refuge locations.

Disabled Toilet Alarms

The system runs as a self-contained alarm system within a WC but also connects to the Refuge Alerter system to allow a central notification of activation. The connection to the Refuge Alerter system can be via cable or our self-contained radio links.

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BS8300 Compliant

The ‘Call Accept’ function complies with BS8300:2018.

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Central Notification

Receive a central notification of alarm activation on a Master Station or PCMS.

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Quick Installation

We can install toilet alarms using a radio link, making installation quick & easy.

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Full System

The full disabled toilet alarm system includes; pull cord, buzzer, reset & call controller.

Additional Alarm Integration

Refuge Alerter® is an extremely versatile radio-based emergency communication system. The fact that it is radio-based enables fast and easy integration with many different systems, allowing notifications to be received via the Master Station or Portable Communicator.

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Fire Alarms

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Push Button Panic Alarms

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Room Temperature Sensors

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Older Refuge Systems

Frequently asked questions:

Why should I use a radio-based system?

Our radio-based solutions have a few great advantages that make them perfect for nearly all scenarios. Radio-based means we can be on-site (and back off!) very quickly, at any stage of a project, causing minimum disruption. We have no need for expensive cabling, and can also cover multiple building sites very easily.

Can I add to the system at a later date?

Yes! A wireless EVC system is ideal for future flexibility. Being radio-based, Refuge Alerter has the ability to be positioned in practical locations, with no disruption to the established network. Our Master Station allows integration of up to 999 refuge locations or Wireless Toilet Alarms, meaning you can conveniently add to your project at any time.

Can the system be moved if we move buildings?

Yes! Without the need for hard wiring, Refuge Alerter can be relocated without disturbing the structural composition of any current or future building.

What building regulations are covered?

Refuge Alerter is fully compliant with a number of British Standards, these include: BS5839-9, BS9999, BS8300 and Building Regulations Part B.

Is this the same as a hard-wired solution?

Overall, Refuge Alerter provides the same service and protection as a traditional hard-wired system, however, installing our radio-based solution eliminates all of the disruptive, lengthy, and costly pitfalls of installing hard-wired systems.

What is a disabled refuge and do I need one?

Building managers have a duty of care to provide everyone in the building with a means of escape. With varying levels of mobility, some people may not be able to use the building’s emergency staircase. Therefore, a refuge (temporary waiting area) is recommended under BS9999 and Building Regulations Part B.

Do you offer bespoke systems?

YES. We offer systems tailored to your specific needs and our bespoke solutions make Refuge Alerter perfect for a range of locations – from new builds to listed and historic venues.

Can this system be installed by anyone?

All of our installations are carried out by our radio-expert engineers. We have a dedicated team of specialists across the UK, who can have your systems up and running as quickly as possible.

Customers include:

Resource Zone

For disability awareness, building regulation information and specific product knowledge please see our resource zone.

Schedule an appointment

Our specialist consultants are on hand to help you with any project requirements or questions. Our team are available to visit your site / organisation in-house to discuss your project plans, or via video & phone appointments, pricing projects from specification or building plans.

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